Ted Jordan assumed his role as vice president of operations at Paychex in June 2016. Boasting more than two decades of experience leading service and back-office transformations in high-transaction business, Jordan joined Paychex after nearly six years at the vice president level for Nationwide Insurance where he led two service model transformations, as well as major back-office transformations, for one of the largest insurance and financial service companies in the world. Prior to his time at Nationwide, Jordan served as an assistant VP of customer service at The Hartford and VP of operations at Prudential.Jordan earned a Bachelor of Arts degree from the University of Pittsburgh and a Master of Business Administration from Temple University.