Overview

Gender

male

Brad is an innovator and a trailblazer in creating disruptive enterprise technologies. He has spent more than 20 years as a C level executive and a serial entrepreneur, building companies and solutions for customer service and support. Mission driven and passionate, he believes in leading with purpose and building solutions that solve real world problems.
As co-founder and CEO of Kustomer, Brad set out together with Jeremy Suriel and the Kustomer team to build something the world desperately needs: a modern, customer-centric platform for building applications while modernizing the customer support tool landscape.

Before founding Kustomer, Brad co-founded Assistly which was acquired by Salesforce and rebranded as Desk.com; making it the Salesforce SaaS SMB support solution. Brad began his career by founding eShare Communications while in college. As Chief Technology Officer and Executive Vice President of Product Development at eShare Technologies, he took part in revolutionizing community chat and launching the first chat tool used for customer support. eShare was later sold to Melita International where he continued his role as CTO for the larger entity which rebranded as eShare Communications. Brad held executive roles at Divine Interventures, eAssist and Talisma all the while focusing on improving customer support for enterprise companies. Additionally, Brad lead the community chat team at AOL and was CTO for Airtime.

Brad contributes regularly to Forbes where he writes about trends that affect the customer service industry today. As a born and raised New Yorker, Brad insists on building the next great NYC based tech startup. Brad serves as Kustomer’s Chairman of the Board.
Birnbaum served as a Justice Louis Brandeis Scholar at Brandeis University and a Simon's fellow at the State University of New York at Stony Brook, where he conducted advanced organo-metallic research in chemistry. Birnbaum has been published in a variety of publications and has also served as a technical editor for some of Macmillan's best-selling Java and Internet books. Birnbaum holds a Bachelor of Science degree in Information Systems from the State University of New York at Stony Brook.